MX Bots by Tetherfi

Revolutionizing customer engagement with AI-driven conversational intelligence that speaks your customer's language

What is Tetherfi MX Bot?

Tetherfi MX Bot is a real-time, AI-powered Multi-Modal automation solution designed for modern, high-volume contact centers. Genuinely Multi-Modal that can handle customer input in voice, video, text, and file data. Blending advanced Speech-to-Text (STT), AI LLM, Text-to-Speech (TTS), and enterprise-grade backend integration, it enables self-service and seamless handoffs to live agents with full context, transcription, and Smart Assist capabilities. Whether it is answering routine queries, verifying identity, or escalating with real-time insight, Tetherfi MX Bot helps organizations scale CX while reducing operational load.

Common Use cases:

  • Customer FAQs and support queries
  • Appointment scheduling and order tracking
  • Password resets and basic account support
  • Outage notification and confirmations

Key Features

  • Real-Time Speech-to-Text (STT)
    High-accuracy transcription powered by OpenAI Whisper and custom STT models.
  • Intent Detection & Tagging
    AI-driven interpretation of customer intent with customizable enterprise guardrails.
  • Self-Service Flows with Host Integration
    Enable secure balance checks, authentication, recontracting, and more via REST, screen scraping, or DB connections.
  • LLM + Structured Bot Blending
    Combine open AI responses with rule-based forms to handle sensitive customer information securely on-prem
  • Mult-Modal User Input
    Enhanced enterprise customer engagement through handling of voice, video, text, and file data.

Key Features

  • Customized agent accents & personas
    Function effectively in noisy environments, support interruptions by caller, and offer customized accents and agent personas for a tailored experience.
  • Smart Assist for Agents
    Auto-transcription, call summaries, sentiment detection, and suggested responses-right in the agent desktop.
  • Multilingual + Translation
    Supports regional languages with real-time English translation.
  • Voice Clip Upload & Playback
    Process inbound voice files for transcription and summary.
  • Visual Flow Designer (Low/No Code)
    Drag-and-drop interface for building, updating, and deploying conversational flows across IVR, MX Bot, and chat.

HOW IT WORKS

  • Call Initiation
    Customer dials in via hotline, PSTN, Mobile App, or Website.
  • Speech Recognition & STT
    STT captures and transcribes audio into structured text.
  • Intent Processing & Response Generation
    Transcription flows through LLM, detecting intents and generating responses based on context.
  • Bot Connector & Enterprise Integration
    Bot uses structured flows or LLM-based responses to address queries or pass validated info to host systems.
  • Live Agent Handoff (if needed)
    Human Agents receive full context, transcription history, and Smart Assist prompts.

Built for Enterprises

  • Secure: All sensitive data resides on customer premises
  • Scalable: Designed for high-call-volume environments
  • Flexible: Integrates with Avaya, Genesys, Twilio, Cisco, 3CX, NICE, Salesforce, SharePoint & more
  • Compliant: Built with enterprise governance, caching, and audit controls
  • Channel-Ready: Deploy across voice, chat, social, WhatsApp, and web

Why Tetherfi MX Bots?

  • Reduces agent workload by up to 40%
  • Improves containment and CSAT via accurate intent mapping
  • Empowers agents with real-time assist tools
  • Accelerates digital transformation in regulated industries
  • Prebuilt integrations with Amazon Connect, Genesys, NICE, etc.
  • Proven ROI: Faster responses, fewer live-agent tickets
  • Completely GDPR / PCI DSS / ISO 27001 compliant